Practitioner's Guide Mortgage Regulation

A BRIEF REVIEW OF REGULATION

• The Mortgage Code and the Road to Statutory Regulation
• The Role of the Financial Services Authority in the Mortgage Market
• An Introduction to the Financial Ombudsman Service
• The Role of the Financial Services Compensation Scheme

THE ADVICE PROCESS

• Training and Competence for Mortgage Intermediaries
• Fact Finding, Research and Demonstrating Suitability
• Mortgage Advice in Particular Parts of the Market
• The Role of Sourcing Systems
• The Role of Packagers and Mortgage Distributors
• Advising on Mortgage Protection Products
• The Second Charge Mortgage Market
• Regulation and the Grey Mortgage Market
• Professional Indemnity Insurance and its Role in Complaint Prevention
• Offshore Mortgages
• Mortgage Lead Generation
• Financial Promotions
• Preparing for an FSA Visit
• Treating Customers Fairly in the Mortgage Market
• The Complaint Management Rules
• Handling a Complaint at the Financial Ombudsman Service

SURVIVING AND THRIVING

• Surviving and Thriving as a Directly Authorised Mortgage Intermediary
• Regulation and its Impact on Mortgage Networks
• Regulation and its Impact on Service Companies
• Regulation and its Impact on Mortgage Clubs
• The Growing Role of European Regulation
• Raising the Bar for Professionalism
• The Future of Mortgage Regulation